terms and conditions
This website is operated by the brand Neo Jurassica. Throughout the website, the terms “we”, “us” and “our” refer to Neo Jurassica. All information, tools and services on this website are available to the user provided the user accepts all terms, conditions, policies and notices stated within this document.
By visiting this website and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”) in this document. These Terms of Service apply to all users of the website. If you disagree with our Terms of Service, please do not use our website.
Please read these Terms of Service carefully before accessing or using this website. By accessing or using any part of this website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
New features and/or tools that are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes as it is subject to change without notice. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your location of residence, or that you are the age of majority in location of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services (see section 20).
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, may be transferred unencrypted and involve
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website which is under copyright, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are obligated to provide the most accurate, complete and timely information regarding our products yet we are not responsible if information made available on this site is not accurate (except for the descriptions of our products), complete or current. Concerning the description of our products, these products are natural and can vary in colour, size and appearance, so some products can’t be guaranteed to be identical to their descriptions. Specimen identification of products by Neo Jurassica is done accurately based on knowledge available to us and our expertise but can’t be guaranteed to be correct due to the nature of our products. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk, for which we shall not be reliable. Images of a product on the website may not represent the product in its ultimate form, images are to be used for your use as a guide and are not to be relied on for making purchasing and/or reservation decisions.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products, customization services and shipping are subject to change without notice (not inclusive of products that have been reserved unless subject to customization). Neo Jurassica reserves the right to change or discontinue the Service without notice at any moment.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We cannot guarantee to re-stock items that become unavailable.
Products for sale on this website are not toys and are unsuitable for viewers under the age of thirteen years.
Precautions should be taken with mineral, fossil and rock products. Some products may be damaged by high humidity, temperature or by sunlight exposure. Some fossil products may have been collected in several pieces, so may have undergone restoration. Therefore, some products may have been glued together, which is completely acceptable for certain fossil products.
Minor restoration is also acceptable, often in the form of small crack infills. This includes products that have been stained. Most products have been restored to some extent. Major restoration is however not acceptable without prior notification to the customer. This consists of ‘composite’ products where fossils or part of fossils have been reassembled into articulately incorrect positions. Products that have undergone major restoration will always have this mentioned in their product description. Size and weight of products if mentioned on this website are approximations and are for guidance only and should not form the basis of a purchase decision. This website contains material which is owned or licensed by us. Reproduction is prohibited except in accordance to with the copyright notice.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Neo Jurassica upon you purchasing a product will offer a signed document of authenticity which states the product is genuine and provides a description of the product. We guarantee the descriptions of products in perpetuity and are willing to authenticate products as necessary to uphold this guarantee. This documentation is optional for the customer and is not liable to be requested after delivery of the product has occurred unless the document was requested previously.
Customer’s must have a registered account in order to access our product ordering services or have contacted Neo Jurassica directly via email or phone and established an intention to enter the product order process with account registration.
1a) Reservation Section of Product Order Process for Registered Customers Customers are required to login to their account to be enabled to use the product order process. Customers are then able to click the ‘Reserve Item’ button displayed on product pages of the website. Customers are then entitled to click ‘Check Out’ once they have read our Reservation Summary page and agree to continue with the product order process. The customer is then redirected to the Checkout Summary page which if then the customer consents to buying the product can click ‘Buy Now’ and will be redirected to a third-party payment agent whose actions Neo Jurassica holds no liability to. Once payment is completed successfully under the terms of the payment agent, the customer is redirected to the Neo Jurassica website where they are informed the purchase has been successful. This ends the reservation process and initiates the sales representative interaction phase of the transaction.
1b) Reservation Section of Product Order Process for Non-Registered Customers The customer must have initiated direct contact with a Neo Jurassica sales representative who has consented the customer the right to reserve a product without registration provided the customer has provided personal details consisting of: title, first name, last name and email address. The customer is then entitled to reserve an item via notifying a sales representative they wish to do so and then providing the 8% reservation deposit to Neo Jurassica (8% of product price not inclusive of shipping or customization costs). Once the deposit has been received by Neo Jurassica, the reservation process ends and the sales representative interaction phase of the transaction is initiated.
2) Sales Representative Interaction Phase The customer is allocated an individual sales representative who will initiate contact with the customer via email. The sales representative will then inform the customer of customization and shipping options with quotes on pricing. The customer will also be asked by the sales representative and obligated to give their postal address for delivery of the product(s) reserved. The customer has seven days beginning the moment the customer receives the email from the sales representative to pay the remaining amount to have the product paid in full. This includes additional costs from customization & shipping options (customization being optional and shipping compulsory). The seven day period between reservation and payment in full can be extended if agreed between the customer and the sales representative. Once the product is paid in full (including options), the sales representative interaction is over and the transaction is completed. The customer will be immediately emailed a receipt for the transaction. The product will then be dispatched via the agreed 3rd party courier. The customer then is then entitled to enter the 14day product cancellation agreement as according to EU law when the customer receives the good.
Goods will be dispatched according to the courier agreed between us and the customer. This agreement occurs after product reservation, with the customer having the right to cancel the order within two days of being notified of delivery costs by us. Postage and packing costs are calculated according to the quantity, shape, size and weight of items ordered and the destination. Delivery charges are liable to change without notice and are exclusive of VAT. You will only be charged the amount quoted. If you require special delivery arrangements to be made please notify us before or once you have made a reservation for a product, but before full final payment of the product and shipping.
For overseas orders outside the UK, the customer is responsible for any Duty, Customs or Clearance fees. Failure to pay such fees may result in either the parcel being returned or destroyed by local customs. In such cases, we are not able to refund the cost of either the goods or shipping, and may make an additional charge to resend out.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit any orders at any time. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment information so that we can complete your transactions and contact you as needed.
In accordance to the EU Customer Protection Regulations 2014, you have a 14 working day cancellation period, which begins the date of the delivery of the goods to your address. You may cancel via email or telephone. In order to receive the correct refund, you must provide all relevant information (customer’s full name, indication of items ordered). This refund will be made within 30 days of our receipt of your notification of cancellation. Goods must be returned in their original undamaged, unused condition in order to receive a correct refund (this includes any restoration work that the product had by the time the transaction was completed, but does not include customization work). Neo Jurassica recommends customers use a recorded delivery service to ensure returned products arrive promptly and undamaged. We will not pay the return postage on a cancelled order. Returns from outside the EU should be marked as zero value, otherwise Neo Jurassica will be charged customs duty on products we haven’t purchased. In such case, we will either refuse the parcel on entry, or deduct the cost of this duty from the refund. Your cancellation rights only cover standard, non-customized or made to order products. Made to order and customized products are not covered by the EU distant selling regulation under the EU Customer Protection Regulations 2014.
Under the potential occasion where the customer receives a product on delivery different to the one ordered, Neo Jurassica will send out the product ordered upon the return of the incorrect product. Neo Jurassica will cover the return shipping cost of the incorrect product if the return shipping option is agreed upon first between us and the customer.
Some of the content available on our website includes third-party material. Links to third-party websites on this website provide you access to the websites of non-affiliated third-parties to which we hold no liability for. This includes no liability to the material, products, services, resources, content, transactions, purchases, harm/damage; that occurs on a third-party website. Any links to third-party websites are to be followed at your own risk, and it is up to you to review the terms, policies and practices of their website before accessing their service. All complaints and claims regarding third-parties are not the responsibility of NeoJurassica and should be the target of the appropriate third-party.
Our website is subject to providing or in the future providing optional third-party tools which can be used while accessing our Service. Neo Jurassica does not monitor, control or have input over third-party tools so has no liability arising from your use of such tools. By using these optional third-party tools you are in agreement that we provide access to such tools on an “as is” basis without warranties or conditions. The use of these optional tools is at your own discretion and are subject to the terms set by the third-party provider.
If we receive from you at our request or at your personal will any comments (ideas, suggestions, plans, etc) via mail, messaging, social media, online, or in writing; you have agreed to allow us the right to use your ‘comment’ in any medium we choose (publication, advertisement, etc). You also give us the right to edit, copy or translate your comment as Neo Jurassica deems appropriate. We are under no obligation (1) to keep comments in confidence; (2) to compensate comments; or (3) to respond to comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, offensive, threatening, obscene or otherwise objectionable material, or contain any computer malware (including viruses) that can affect the operation of the Service. You may not use a false identity or otherwise mislead us or third-parties as to the origin of comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility for any comments posted by you or any third-party.
Occasionally there may be information on our site that contains errors or that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors or inaccuracies, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in the Service, including without limitation, pricing information, except as required by law. No specific update to the Service should be taken as an indication that all information in the Service has been updated.
In addition to other prohibitions mentioned in the Terms of Service, you are prohibited from using the site or its content: (a) for unlawful purpose; (b) to solicit others to participate in unlawful acts; (c) to violate international, national or local regulations, rules or laws; (d) to infringe upon or violate the intellectual property rights of Neo Jurassica and/or any other protected entities; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that can be used in any way that will affect the functionality or operation of the Service, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, other websites, or the Internet. We reserve the right to terminate your use of the Service if any of the mentioned prohibited uses are violated.
We do not guarantee or warrant that your use of the Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. Products delivered to you are provided 'as is' and 'as available' for your use, without warranties of any kind.
You agree to indemnify Neo Jurassica and our affiliates, service providers, subcontractors, suppliers, interns and employees, harmless from any claim. This includes claims initiated by a third-party due to not following these Terms of Service, your violation of the law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Our Terms of Service will remain in effect unless terminated by either you or us. You may terminate these Terms of Service at any time via direct notification of your demand to no longer use the Service, or when you stop using our Website. It is in accordance to the term of Neo Jurassica that if we judge you as having failed to comply to our Terms of Service we may terminate your use of the Service without the need of notice. Termination of the agreement to use the Service leaves you liable after the termination moment for your obligations and liabilities (including due payments) that occurred or were initiated before and including at the moment of termination.
Any inconsistency in Neo Jurassica’s role to exercise and enforce the provisions and rights set out in these Terms of Service will not constitute a waiver in concern of these provisions and rights. These Terms of Service and rules on our website constitute the entire agreement and understanding between you and us and govern your use of the Service (this supersedes any prior or contemporaneous agreements, including prior versions of the Terms of Service). No modification of this agreement shall be valid unless made in writing and signed by both parties hereto. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
All agreements whereby we provide you our Service (including these Terms) shall be governed by and construed in accordance to English law, and therefore any disagreement is subject to be resolved solely to the exclusive jurisdiction of the Courts of England and Wales.
This page is updated when our Terms and Conditions change and is the most reliable version of Neo Jurassica’s Terms, although it is your responsibility to check for changes. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service. Your use of our Service and website after changes to Neo Jurassica’s Terms and Conditions constitutes acceptance to those changes.